Key Account Manager / Executive (Japanese Team)

Key Account Executive / Manager – Japanese We are hiring immediately for an exceptional Japanese Key Account Executive / Manager (Native Japanese / Japanese Speaker ) who possesses a high level of selling skills and is hungry for success.

This self-driven and sales-savvy team player is able to interact with others effectively and work under pressure within tight deadlines to deliver sales results.

The Key Account Executive / Manager is responsible for building, managing and maintaining a profitable long-term relationship between clients and they will be assigned to manage Asia clients' portfolio.

ROLE & RESPONSIBILITIES
 Provide excellent and high calibre client service delivery to ensure a positive client experience
 Provide timely and effective resolution of all client queries via telephone, email or chat
 Proactively respond to and manage inbound client queries professionally and efficiently
 Assist clients in using our platform and on our products to increase our profitability through maximising clients’ account volumes
 Provide technical support for clients’ software problems relating to the platform
 Participate in targeted outbound reactivation calling to dormant account holders
 Carry out administration duties where required, including account upgrading
 Provide support to clients from other regions as part of our around the clock service
 Liaise with other departments to escalate and resolve all client issues in a timely manner to ensure a consistently high level of client service
 Maintain personal and professional development to meet the changing demands of the role and participate in appropriate training
 Undertake such other duties, training and / or hours of work as may be reasonably required and which are consistent with the general responsibility of this role. This may entail occasional after hours’ support.

The ideal candidate:
 Native Japanese / Japanese Speaker
 At least 1 year of experience in an Crypto/FX Sales/Retention role or any form of sales (is a plus)
 Experience in financial products or from a financial industry would be ideal but not compulsory.
 Strong commercial acumen with experience in brief business competitor analysis and ability to be proactive in maintaining business relationships.
 As this is a sales position, we are looking for individuals who are used to working in a number-driven performance environment and experience in achievements in any sales targets would be ideal.
 Eager to learn new things fast and to have regular training
 Team player
 Result oriented and self-motivated person

Why you should join us?
 A Competitive compensation package will be offered to the successful applicant which includes great benefits
 Discretionary performance based bonus (all in USD)
 Work Life Balance: 5 days’ work week from Mondays-Fridays
 Remote / Hybrid
 Full Training will be provided
 Exclusive ongoing daily/ weekly promotions and incentives