★★カスタマーサポート/トレーナー募集：CS/Trainer

はじめまして。Teleperformance採用マネージャーの小堀と申します。
当社は世界で一番BPO業界で有名なビジネスアウトソーシング企業です。

本社はフランスにあり海外に拠点がいくつもあるグローバル企業です。
私はその中でも東南アジアのマレーシアを担当させて頂いております。

過去に日本人の海外就職を1,000名以上サポートをさせていただいた実績がございますので、ご安心いただけますと幸いです。

差し支えなければ是非一度履歴書と一緒に、メールにてお問い合わせしてみませんか？

ではメールの方をお待ちしております。
何卒宜しくお願い致します。

小堀
Email : maya.kobori@teleperformance.com

Responsibilities

Develop digital and print educational material (e.g. videos and manuals)

Organize classroom-style seminars about product features and sales techniques

Conduct role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork and conflict management)

Identify individual and team skills gaps

Schedule regular training sessions (e.g. monthly or quarterly)

Ensure new hires take on basic sales training courses, including communication and troubleshooting skills

Liaise with managers and encourage on-the-job coaching (e.g. how to handle difficult client cases)

Coordinate mentor ship programs for new customer service representatives

Assess the impact of each educational course on staff performance and client satisfaction

Maintain updated records of training curricula and material

Requirements

Work experience as a Customer Service Trainer or similar role
Experience in sales or customer service positions is a plus
Knowledge of Learning Management Software (LMS)
Familiarity with interactive learning activities
Excellent communication and presentation skills
BSc degree in Education, Human Resources or relevant field
Additional certification in training is a plus